Grad lo~!

Above: Picture Perfect!
Below: Me receiving the scroll from Dr. Dave Chong

Below: Me an my bro A

Below: All my family members that turned up to show their support =D

Below: I guess it's relief afterall!

Don't know what to write to describe my feelings... Its a combination of relief + joy! Anyway, it feels good after the whole ceremony. Seeing friends and family all there at the event, it makes me feel that the 3 years in SP is worth it!


Thanks to all my family members that took the trouble to come down! Also, a big "Thank You" to my classmates of class DECC26 for making my life in SP so enjoyable. Though studies are necessities, the fun and enjoyable moments are the things that I'll always look back and treasure!

PS: Thanks Ah Mei, Bun Jie & Ah Ching for the tie! =D

3rd Week's Off Day - Poly Graduation

Today's the 3rd time so far that I have a day off from work. Sometimes I find that work takes up lots of time and prevents me from having my own leisure. On the other hand, working at M&S is fun as well as quite relaxing. 2 days ago (26th May) Naz mentioned in the briefing that sales figures for the day before (the 25th May) were very poor. About $4000 only. That day (during the briefing), I was the only person available for the Mens' Department. Wendy Tang took 3 day's leave, Joy was on off, Auntie Cadie and Qing were on MC. I felt a bit of pressure on me so I guess I'd just have to do my best to drive sales that day. I know I did serve quite a few customers to my best that. Then yesterday's briefing, sales for the entire outlet was $23k+ almost $24k, missed our target by a bit only. But out of the $23k, Menswear did a huge chunk of $7000+, even beating Ladieswear and Lingerie. All attention was focused on me as Naz asked me how I did it alone and what was my biggest transaction for that day. I didn't know how to reply her, just saying that a lady in that morning, bought $300 worth of formal long sleeve shirts.

Not only today's Dumpling Day, today's also my graduation day. 3 years of accumulated work finally comes down to this final moment where everybody will officially graduate from Singapore Poly. Somehow I don't feel much excitement as it's inevitable more or less. Perhaps the only regret is not being awarded the Diploma with Merit as my grades were not good enough to fight with those better students.

Ray's graduation ceremony ended yesterday so went over to his house to borrow his tie. And at the same time Uncle Francis and Dua Kor gave me an Ang Bao as a sign of congratulations for my successful poly graduation! Kinda surprised me and I was so paiseh!

Later, only my mom will be inside the auditorium to witness the ceremony. I've already invited Ah Ma to come as well, but it will depend on weather Uncle Tony can take leave to take care of Kai and Ariel. Later after the ceremony, Jacy will be joining me as well. There will be lots of photos to be taken. Hope this event will be a memorable one!

Difficult Customers at Marks and Spencer

Above: Joy (Right most shoe) and me( bottom shoe) surveying SOME OF THE "damage" done by that single customer! There's more to it! xD
Below: Just a general view of my workplace :)

Through out my course of work, I do meet many nice customers. That's the one thing I enjoy doing in customer service. To be nice to people and interact with them in a positive manner.... really perks my day up :)

However, there are bound to be some customers that are unreasonable and difficult to handle...

Like today. There was this man that asked me for a fitting room. After taking a glance at the 2 fitting rooms (both occupied), I apologized to the man and kindly told him to wait. He just gave me that rude look and uttered some vulgarities, cursing his luck at the same time. "What the hell? You all only have 2 fitting rooms?" I remembered he said that sentence to me! Anyway, I took it with a smile and apologized to him again.

Another case was, a few days ago, my colleague, Joy, was serving this customer that seemed "loaded" He literally took 'all' the clothing off the shelf and he tried them all one by one! He tried many types of clothings such as shorts, 3/4s, chinos, formal pants, polo tees (all I don't mind putting hangers and placing them back to the display rack) However, it is the formal long sleeved shirts that tested my nerves. The formal long sleeved shirts are all packed into plastic with a cardboard backing and plastic foundation to keep it's shape. That customer tried like 20 over formal long sleeved shirts!!! And me and Joy had to painstakingly fold them all nicely and place them back into their original packaging. Joy had told him to try the sample shirt so that he would not be troubled to try so many shirts... but that customer refused, stating that he wanted to have the feel of the shirts as well as to see if the colours matched him. In total that single customer tried on well over 40 different types of merchandises!!!! Well, customers are always right and we just let him do it his way. When the customer was in the fitting room, Joy and me just exchanged glances and expressions (of disgust). I was like expecting that customer to purchase at least SGD$1000 worth of merchandises... However, he just bought $295 worth of items. Damned him... wasting our time. Anyway, I wasn't really THAT angry with him... Just treat that he's stupid enough not to know that most established departmental stores recommend their customers to try samples instead of the intended merchandises. I was also quite amused that people of such degree of stupidity do exist... hahaha...

Today's the second time I am having my off. 6 days of straight working is really making me tired. Yesterday, Wendy Tang also commented that my hair is too long, and I need to get it cut. Oh well, since it's for job's sake, I'll get it done...

Great Singapore Sale coming... Soon!

Above and below: Taking pictures in the fitting room doesn't always mean that I am a narcissist.

Its a well-kept secret for many retailers island wide: The commencement of the Great Singapore Sale(GSS). For the 1st time ever since working at M&S, I spent the entire day re-pricing items. Tag and tag and tag non-stop... It's really an uneventful day at work today. But at least, I get to sit down and for once, I went home having a lesser degree of soreness in my legs.

Japanese English Pt.3

Above: Listening to MP3 makes u wanna pray...
Below: Soooo souless (Sold Out Sign)

Below: Magazines are best enjoyed when chilled!

Below: Customers confirm RUN!

Japanese English Pt.2

Above: Oh yes! I want the last one! haha!
Below: A building talks to you if u smoke outside of it! Cool!

Below: Oh my god!

Below: To elect this canditate, you must erect?

Below: Can I don't be jailed, or can I don't be trapped either?